Privacy Policy

Information We Collect

Roofing Carrollton Pros provides roofing services to property owners in Carrollton and the surrounding Denton County area, and the information we collect reflects that work. When you call us, you typically give us your name, a phone number, the property address where the roof is, and a description of what you are seeing, such as the age of the roof, a ceiling stain, a recent hail or wind event, or a deadline attached to a property sale. If we carry out an inspection or a job, we also create records about the property itself: photographs of the roof and its condition, measurements, the written findings and the estimate or invoice associated with them.

When you visit this website we may also receive limited technical information that your browser sends automatically, such as your device type, browser, general location at a city level, the pages you viewed and the site or search that sent you here. This website does not have a contact form, so we do not collect contact details through the site itself. We do not ask for or store payment card numbers, government identification numbers, or insurance policy documents through this website.

How We Use Your Information

We use what you give us to do the work you contacted us about. That means scheduling and carrying out an inspection, preparing a written scope and estimate, ordering materials for an approved job, arranging permits, contacting you about scheduling or weather changes, carrying out the work, and handling warranty questions afterwards. Where a job involves an insurance claim, we may use the photographs and findings we produced to show an adjuster what we documented on your roof.

We also use information to answer questions, follow up on an estimate you requested, keep records of work performed at a property, and improve how this website and our scheduling work. We do not sell your information, and we do not rent or trade contact lists.

Cookies and Tracking

This website may use cookies and similar technologies to keep the site working correctly and to understand in aggregate how visitors use it, such as which pages are read most and how people arrive. Most browsers let you refuse cookies, delete existing ones or warn you before one is set, and the site's core content remains readable if you do. Any analytics information we look at is aggregated and is not used to identify individual visitors.

How We Share Information

We share information only where it is needed to perform the work or where we are required to. That can include suppliers and manufacturers when materials are ordered for your job, subcontracted specialists where a scope requires one, the municipal authority when a permit is pulled for work at your property, and your insurance carrier or its adjuster where you have asked us to provide documentation for a claim. We also use ordinary business service providers such as phone, scheduling and accounting systems, which handle information on our behalf in order to provide those services.

We may disclose information where the law requires it, such as in response to a valid legal request, or where it is necessary to establish or defend a legal claim. We do not sell personal information to third parties for their own marketing.

Data Security

We take reasonable steps to protect the information we hold, including limiting access to the people who need it to do the work and using established business systems rather than ad hoc storage. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If you have a concern about the security of information you have shared with us, call us and tell us.

Your Choices and Rights

You can ask us what information we hold about you, ask us to correct it if it is wrong, and ask us to delete information we no longer need to keep for the work or for our records. You can ask us to stop contacting you about an estimate at any time, and we will. Records connected to work actually performed at a property, including photographs, written scopes and invoices, are generally retained as ordinary business records. To make any of these requests, call us on the number below.

Third-Party Links

This website may link to other websites, such as a shingle or membrane manufacturer's product pages or a review platform. Those sites are operated by other organisations, and their privacy practices are their own. This policy covers only this website and the information you share directly with us.

Children's Privacy

This website and our services are directed at property owners and are not intended for children. We do not knowingly collect information from children. If you believe a child has provided us with information, call us and we will remove it.

Changes to This Policy

We may update this policy as our practices or the applicable requirements change. The date at the top of the page shows when it was last revised, and the current version is always the one published here. Continuing to use the website after a change means the updated policy applies.